We ship everything discreetly! There is no indication that the package contains jewelry, and our company name does not appear on the exterior packaging. We use a shipping alias, so if you live with your partner, it will not display "Point No Point Studio" anywhere on the package.

Processing and Shipping

Made to order items: Based on our current production schedule, please allow approximately 4–8 weeks for your piece to be handcrafted.
Custom items: Please allow 8-10 weeks for fabrication.
Ready to ship items: Items in this section may be ready to ship in as little as one business day. Please refer to each item’s description for its specific processing and shipping timeframe.

Shipping Time

Once your ring ships following the processing time stated above, delivery typically takes 2–3 business days within the U.S. and 3–5 business days for international orders. All shipments include tracking, insurance, and signature confirmation.

If you know you won't be home, we can arrange a 'Hold for Pickup' at a local FedEx Ship Center. Please email info@pointnopointstudio.com to coordinate. Please note that our replacement guarantee ceases once the package is delivered to the FedEx facility designated for 'Hold for Pickup'. If the package is misplaced after being placed in the back room of the Ship Center and before you pick it up, our replacement guarantee will not apply. Some facilities have a limited timeline for holding packages for customer pickup, so please plan to retrieve your package as soon as possible after delivery.

Signature Confirmation: You are responsible for being at the delivery location or arranging for someone else to sign for the package.

If you choose to opt out of the signature confirmation requirement for your package, you must notify us at the time of your purchase. Shipments sent without signature confirmation are not covered by our safe delivery guarantee. Point No Point Studio cannot be held liable for lost or stolen items, and no replacement will be offered when signature confirmation is waived.

Replacement Guarantee

Point No Point Studio is committed to ensuring the safe and secure delivery of your purchase. Our replacement guarantee provides the following assurances:

Guarantee Coverage: Our guarantee covers all items from the point of shipment until they are delivered to your designated address or a FedEx hold facility, as specified in your shipping instructions.

Conditions for Replacement:

• Lost Packages: If tracking information indicates that your package has been lost in transit and does not reach its destination, we will replace the item at no additional cost to you.
• Stolen Packages: In cases where a package is marked as delivered but you have not received it, please report this to us within 48 hours. We will investigate and, if necessary, issue a replacement as per our findings and discretion.
• Damage: If your item arrives damaged, please provide photographic evidence within 24 hours of delivery, and we will arrange for a replacement or repair.

Exclusions: Our guarantee does not extend to:

• Packages picked up at FedEx facilities: Once the package is delivered to a FedEx 'Hold for Pickup' location and marked as delivered, the responsibility for the package transfers to the customer. Our replacement guarantee ceases at this point.
• Non-signature Deliveries: If you opt out of signature confirmation and authorize a delivery without it, our replacement guarantee will not apply. We cannot be held responsible for any loss or theft that occurs post-delivery in such cases.

Claims Process:  To submit a claim, please contact our customer service team at info@pointnopointstudio.com with your order number, tracking information, and a detailed description of the issue.

Claims must be made within 48 hours of the recorded delivery time for stolen packages and 24 hours for damaged items.

International Import and Duty Taxes: 

On international shipments you may have to pay import duty, tax, and/or tariffs on your item. Import tax or duty is a tax collected on imports by the customs authorities of a country. For example, if the item is shipped from the US to the UK then revenue from the duty goes to the government of the UK. Import duty and tax rates are determined by the country upon import. UK import fees may be around 20%, but the customer is responsible to research and pay any fees. 

Businesses such as ours don't collect or profit in any way from the duty tax and PNP Studio is in no way responsible for any import fees that have to be paid. The duty and tax are set by the government; we don't know what the amount is, or the percentage. The duty/tax is the responsibility of the purchaser. PNP Studio is not responsible for this tax and we will not reimburse your for this tax. 

If you want to inquire about this, contact your country's mail system; THIS WEBSITE has potentially helpful information. PNP Studio is not responsible for calculating any taxes or fees. 

Please make sure your address is correct upon checkout. We will ship to the address provided unless otherwise requested. 

*We cannot mark your shipment as a gift to avoid paying taxes*  

*You are responsible for knowing/taking into account any import restrictions into your destination country - we are not responsible to know every country's import restrictions/requirements* 

**Given the ever-evolving tariff discussions, changes may arise at a moment's notice or may change from the time you place your order to the time your order ships. Point No Point Studio is not responsible for calculating these amounts or payment for any duties, taxes, or tariffs. Responsibility is solely on the customer.** 

 International Returns / Repairs

• Return timelines are consistent with domestic returns as stated above.
• Email us prior to sending the item back so we can assist with providing a UPS label and ensure your requested return meets our criteria.
• The cost of the label will be deducted from your return amount
• You are responsible to recoup any duties/taxes, as those are paid to your local government and we in no way profit or benefit from it.
• If any international customer self mails a package back without prior approval, a 25% fee will be incurred as we are often charged international border fees. This 25% fee will be used to cover any charges we may incur on your behalf.

Express fabrication & shipping:

Express fabrication and shipping is available for some items for an additional charge - this is rare and on a case by case basis. Many of our customers ask to expedite their items, so based on the size of our queue at any given time this option may or may not be available, since if we accepted all expedited requests our other orders would quickly fall behind.

Please contact us prior to purchase (info@pointnopointstudio.com) if you need an item fabricated quickly and sent with express mail to make sure we can meet your request. The cost of express service is for express fabrication or resizing and for express delivery in the domestic US.