FAQ


Returns & Exchanges

We accept returns and exchanges for most items at full price given that the following conditions are met:

    • Buyer must contact us within 7 days of receiving purchase.
    • Approval is needed before sending back item.
    • Item must be returned in unused condition within 5 days.
    • All original packaging and certifications must be returned with item.
    • Buyer must cover return shipping costs.
    • Initial shipping fees and any duty taxes paid will not be refunded.

The following items are not available for return or exchange:

    • Items that have been altered or changed per your request
    • Custom designs
    • Personalized or Engraved items

**Gifts and Proposals**

If you are purchasing an item for a gift or proposal and the time frame listed above regarding returns and exchanges doesn't work, please contact us prior to your purchase.

**Canceling Order Prior to Shipment**

Transactions cancelled within 24 hours from the date of purchase will receive a full refund. A 25% restocking fee is retained if a transaction is cancelled more than 24 hours after the date of purchase to cover material and labor costs.

Resizing

Resizing takes approximately 7-21 business days depending on the type of ring that needs to be resized. Rings without stones can generally be resized quicker than rings with stones.

Fees for resizing a basic wedding band without stones starts at $30 to make the ring larger or smaller within one size.

Customer pays for the materials and labor of resizing as well as the cost of shipping.

Rhodium Plating

Rhodium Plating

More precious than platinum or palladium, we enjoy working with rhodium not only for the unique look it gives to our pieces, but also because it is a noble metal (resistant to corrosion), hypoallergenic, and nickel free. To clean a rhodium plated item, you never want to use anything abrasive (chemical cleaners, brillo pads, soaps with granules, etc.); we recommend using a gentle soap with water, and pat dry with a soft cloth (not a polishing cloth).

Black Rhodium
We use black rhodium to plate many of our men’s bands (and women’s bands upon request) to give a unique and rustic dark charcoal finish.

    • You may choose to have your band oxidized instead for a dark, more matte look,
      however we have found that electroplating black rhodium is a longer lasting finish.
      Both processes are not permanent; the plating or oxidization will wear (wear time is
      unique to each individual and cannot be predicted), which will expose the metal underneath
      (silver, gold, etc). Many customers enjoy the look that the wear process produces, as it provides a rustic and unique look. 
We offer free re-plating for up to a year after the original date of purchase; after that it is a $15 charge to cover material/labor. Click here to purchase re-plating.

If you chose the oxidized finish, we use specialty materials in our shop but you can touch up the finish when it starts to fade with an at home kit; it only bonds to sterling silver, so if your ring is a mixed metal ring with gold, it will allow the gold to shine through.

If you want a permanently black ring, we recommend looking for a tungsten or titanium ring; please note these metals are difficult, if not impossible, to resize and we do not work with them.

White Rhodium
We white rhodium plate all of our women’s 14k white gold rings for a pristine bright white finish. We can also white rhodium plate sterling silver bands (men’s or women’s) upon request free of charge if you are concerned about sterling allergies.

As with the black rhodium plated rings, we offer free re-plating for up to a year after the original date of purchase; after that it is a $15 charge to cover material/labor.

        Shipping (+ Duties/Taxes if applicable)

        Shipping to an address in the US:

        We use USPS Priority mail which has an average delivery time of 2-3 days for US orders. Each Priority shipment also includes signature confirmation, insurance and tracking. If you do not want a signature confirmation you must notify us of this and you are ensuring any responsibility for delivery. Items mailed without signature are not available for insurance and PNP Studio cannot be liable for any lost or stolen items.

        Express Shipping:

        Express fabrication and shipping is available for some items for an additional charge. Please contact us prior to purchase if you need an item fabricated quickly and sent with express mail to make sure we can meet your request. The cost of express service is for express fabrication or resizing and for express delivery in the domestic US.

        For international orders read below.

        International Shipping:

        Items under $1000 USD: Will be mailed with USPS Priority Mail International. Average delivery is 6-10 business days and includes tracking updates and insurance. Customs may open and inspect a package, this will add to the delivery time.

        Items over $1000 USD: Will be mailed with USPS Priority Mail Express International. Average delivery is 3-5 business days and includes tracking updates. Orders are sent fully insured. Customs may open and inspect a package, this will add to the delivery time.

        *PNP Studio cannot be responsible for stolen or lost international mail.

        Please contact info@pointnopointstudio.com if you would like to ship an item under $1000 USD using USPS Priority Express International for an additional fee. 

        Import Duty & Taxes:

        You may have to pay import duty and tax on your item. Import tax or duty is a tax collected on imports by the customs authorities of a country. For example if the item is shipped from the US to the UK then revenue from the duty goes to the government of the UK. Import duty and tax rates are determined by the country upon import. Businesses such as ours don't collect or profit in any way from the duty tax and I'm in no way responsible for the tax that has to be paid. The duty and tax are set by the government we don't know what the amount of the tax is, or the percentage. The duty/ tax is the responsibility of the purchaser. PNP Studio is not responsible for this tax and we will not reimburse your for this tax. If you want to inquire about this contact your countries mail system or you can use this link that can help you determine what an estimated cost of duty will be dutycalculator.com

        Please make sure your address is correct upon checkout. We will ship to the address provided unless otherwise requested.

        Custom Orders

        We would love to work with you to create a piece of custom jewelry. Because this piece is made specifically based on your specifications, it is not returnable or exchangeable. Any of our in stock and already listed items are returnable and exchangeable.

        WHAT TO EXPECT:
        Once you reach out to us with your custom order specifications we will work with you through email to go over all the details of the piece.
        We will be able to provide pricing once we have the details of the setting, gold type and exact stone choice.

        HOW DO I ORDER?
        After landing on a design, if you decide that you want to go ahead and order the custom piece we have discussed we will create a custom link for you that will include a written spec outline of the piece to be created and will be for the full price of the piece. The listing must be purchased within 24 hours.

        HOW DO I PAY?
        We will start working on the piece for you once you have made the full payment for the custom listing.

          • Your payment also reserves the loose stone so no other customers can purchase it
          • We do not accept deposits and/or reserve any stones without payment.
          • We accept credit & debit cards, PayPal, PayPal Echeck and Apple Pay

        I'M EXCITED - WHEN DO I GET MY PIECE?
        Once you have made your payment it will take us on average 4-5 weeks to make a custom piece depending on the difficulty of the piece.

        Please contact us to begin the process.

        Finding Your Size

        We suggest finding your ring size by either going to a local jeweler to have your finger sized. Or we are happy to mail you a free plastic ring sizer in the mail. If you need to convert your size please use this chart Ring Size Chart.

        Care

        Avoid contact with abrasive surfaces and harsh chemicals. Remove jewelry during sports activities, housework and outdoor activities. Remove all jewelry when in a swimming pool or hot tub. Diamond and gemstone jewelry can be washed using mild soap, warm water and a soft bristle brush. Carefully rinse and pat dry with a soft cloth. Rough diamonds: to remove debris from the stone, make a paste with baking soda and water. Using a soft bristle brush rub the paste into the diamond. This also will gently clean the metal.

        Warranty

        Regarding a warranty, we make our rings to last, and they are durable and suitable for everyday wear. However, if something were to happen to it we stand behind our products and we will repair/replace the issue if it is a result of manufacturing (you need the prongs tightened, etc) for a period of one year from the purchase date.

        Past that, if you'd like insurance on the ring you would need to find an outside company to do so we recommend Jeweler's Mutual.

        Certification

        We are now proud to offer certifications for most all diamond rings. All certifications come from accredited nationally recognized 3rd party, gem labs. The listing description will have a sentence in it stating if the diamond comes with a certificate. If it doesn't already include a certificate we can have the diamond certified for you at a cost of $60 US dollars. Sending a ring in for certification will add 2-3 weeks on to the processing time.

        Can We Meet Up

        Unfortunately, at this time we do not have a physical retail shop to have customers visit.

        Do You Accept Installments,
        Deposits or Holds?

        Unfortunately, we cannot accept installment payments, deposits, hold items or finance for you. We accept debit, credit, echecks and Paypal for payment.

        Can You Recycle My Old Jewelry?

        Unfortunately, no. We cannot melt down your old jewelry or reuse it. If you are interested in using the metal from an old piece of jewelry we would recommend to contact a refiner. The refiner will issue you a check for the value of the metal which you can then use to purchase a new piece of jewelry.

        Can You Recycle My Old Stones?

        Unfortunately no, we can't use your diamonds or other gemstones. Gemstones can sometimes be damaged when setting them, we would rather damage our own gemstones than yours. We can't offer any insurance on your gemstones and can't bear the liability against damaging them, if they got lost in the mail, etc.

        Click here to view loose stones available for custom designs.

        What is Recycled Gold/Silver?

        Recycled sterling silver and gold is the same color and molecular composition as non recycled metals. The refiner we purchase raw materials from has been committed to providing socially and environmentally-responsible products. The raw metal has been refined from non mined sources such as reclaimed jewelry, silverware and coin precious metal. No metal from mining companies has been used. It isn't any cheaper it is actually more expensive it is better for the environment.

        Click here to learn more about the metals we use.

        When Will My Order Ship?

        Please read the listing description of the item you purchased. The fabrication/ resizing and shipping time will all be stated in the listing. Once you have placed an order you will receive an email confirmation. The confirmation email will go to the email you entered in upon checkout. Once the order has shipped out you will receive an email along with the tracking number.