Dear Friends, thanks for supporting our business! We are still going strong in light of COVID-19 and our online store is open 24/7 as always. Currently we are also offering 20% off every ring in our “ready to ship” section of instock already made rings now through April 30th with coupon code “RTSHIP20.” We also are offering free shipping for all US orders and international orders now through April 30th, no discount code required. We have always had a very generous return and exchange policy which you can find online in our FAQ section. We are also donating 5% of our profits to the Red Cross who is helping our communities prepare and cope with COVID-19.
We are taking steps in our studio to make sure all our employees are safe and healthy, staying home if any cold symptoms, sanitizing surfaces daily like keyboards, door handles, etc. We are also having all our employees work from home as much as possible. Also, we are making sure every piece leaving our studio is sanitized: by steam cleaning every piece of jewelry, packaging every outgoing package while wearing gloves, etc.
Every part of our process we do in house, this means we design every piece, we do all the CAD modeling, 3D printing, casting, stone setting, polishing and packaging in our Snohomish, WA studio. Because of this, we are not relying on other outside companies that may be experiencing closures or setbacks, to make or be involved in any part of making your piece of jewelry. Consequently, we are also able to limit the number of people who are involved in making each piece of jewelry and keep tighter controls on transferring germs.
Last week we canceled our LA trunk show in April because of COVID-19, but we are still planning on rescheduling it for a later date hopefully in a few months. We will post on IG and on our website as soon as we finalize the date for the next LA trunk show.
If you have any questions about making an order online email us firstname.lastname@example.org or go to our profile page on IG and tap “book” or go to our online scheduler here to schedule a time for a phone call from us. Myself, Julie (owner and designer) or one of my team members are all here to answer any questions you have and will typically respond to any emails within a few hours M-F 8-4pm pacific time.
We will keep you posted on any updates. Stay safe, calm and clean.
XO, Julie and team